Support

Different types of support are provided for customers and Open Source users. There is also the ODABA Development Foundation, which influences further direction of ODABA development.

• Open Source support

  For Open Source users, support is provided via bug report, forum, blog and, of course, documentation. In urgent cases, one may also contact RUN-Software directly. We try to respond to our Open Source users within 2 weeks, but it depends also on other tasks to be done in the company. Most reported bugs will be solved in the next sub release. But there will be a source branch also for the sources, where we provide temporarily bug fixes weekly, which one may include on own risk. It is suggested to do the following:

  • Read Documentation
  • Read Discussion Forum
  • Report Bugs: Sourceforge Ticket System can be used to report bugs or find resolutions
  • Contact RUN-Software

• Commercial support

  Commercial support is based on special agreements and includes high priority bug fixing, training, coaching, development, high priority feature release and administration support. The agreements depend on the requirements of customers.

  Customer support may also include local or remote support, trouble shouting, training and application extensions or adaptions.

• ODABA Development Foundation

  In order to influence the general development of ODABA, one may join the ODABA Development Foundation. In contrast to "high priority feature release", which gives commercial license holders the opportunity to force the implementation of specific features, the ODABA Development Foundation defines the work plans and development strategy for each year. Everybody may join the ODABA Development Foundation, but members paying an annual membership fee will get more important votes, since they directly participate in financing further development work.

  In order to become member of the ODABA Development Foundation, please, contact

  Reinhard Karge (reinhard.karge@run-software.com)