Support

Different types of support are provided for customers and Open Source users. There is also the ODABA Development Foundation, which influences further direction of ODABA development.

• Open Source support

  For Open Source users, support is provided via bug report, forum, blog and, of course, documentation. In urgent cases, one may also contact RUN-Software directly. We try to respond to our Open Source users within 2 weeks, but it depends also on other tasks to be done in the company. Most reported bugs will be solved in the next sub release. But there will be a source branch also for the sources, where we provide temporarily bug fixes weekly, which one may include on own risk. It is suggested to do the following:

  • Read Documentation
  • Read Discussion Forum
  • Report Bugs: Sourceforge Ticket System can be used to report bugs or find resolutions
  • Contact RUN-Software

• Commercial support

  Commercial support is based on special agreements and includes high priority bug fixing, training, coaching, development, high priority feature release and administration support. The agreements depend on the requirements of customers.

  Customer support may also include local or remote support, trouble shouting, training and application extensions or adaptions.